It doesn’t sound good at this point. Phone: 1.866.GOSECRETS. Has anybody heard anything more about Secrets Silversands? It began Friday in the afternoon. We lodged a complaint Tuesday morning but have not heard back. Just watched the video from October 30. Yikes, flying almost every day for work? Unfortunately I haven’t heard a peep. In accordance with local health and safety guidelines, some facilities and services may be limited until further notice. Hmmm….that’s not good. The Secrets Silversands Riviera Cancun is an adults-only, 5-star All-Inclusive Resort & Spa. Someone told me November is more realistic…let’s put it this way, I wouldn’t hold my breath. I have went on the SSS website and tried to make a reservation for June and it would not accept it. A couple of times a year for 10 yrs. Thanks for the update! We don’t need lots of activities, normally sit on the beach or by the pool and relax (although I do play pool volleyball everyday). You take a golf cart to get up there. I’ll figure it out. Good luck. I will check out the Aruba recommendation, sounds like something I’d love to do. Hope that you used a credit card for your deposit. I’ve heard they sold it to someone outside of AMResorts. Hope you and your wife y having a good time. Rock show was great last night…don’t miss it. When I find a resort that meets my needs, serves me well, and allows me to decompress, I stick with it rather than switch things up, hence the 8 years in a row at Silversands . Just my opinion. Several individuals had filed “fake paperwork” claiming they were the new legal owners,and this was recently overturned. That would be no bueno for me…I’ve stayed at Live Aqua twice but my husband likes to mix things up by visiting different resorts. FYI:  As of 07/08/20, the resort has reportedly resolved all legal problems and will spend the next several months getting ready to reopen the fall of 2020–they are trying to reopen before the very busy holiday season, but there is no set reopening date yet. SM 12 MZ 31 Lote14-02. The four-diamond resort has over … Has it been confirmed that the strike at SSS is over? Thanks for the update. I would not be surprised to hear that SSS will eventually be sold. Please post if hear anything else. I am not happy with Expedia at all. I love Riu resorts. I guess for us, we liked the size of Secrets as it was easy to navigate and we were familiar with it and all the dining options. NO ONE INFORMED US. Secrets Akumal? Can you recommend what you think would be the top 2 Secrets resorts in the area. Ok, need some help people. Glad your CC company took care of the situation with SSS. Really not sure if this is really what happened but it makes sense. I guess I just don’t get it ? I’ve heard they need it, and I would expect them to do it all in one fell swoop, but the owner may be in a hurry to reopen given he lost $2 million per month they were closed. Pretty sure Ana Banana, and most of the other entertainment staff will not be back when they reopen. Heard today that someone got an email from AM Resorts saying the new Secrets Silversands is going to start accepting reservations on December 14th and they are looking forward to a great winter season. Thanks, really appreciate the info. It is simply undergoing repairs and upgrades and will re-open once the upgrades are complete. It started last Friday. No idea. Jay, How does a thrving resort generating an 8.5 million dollar a month cash flow each month close. . Silversands was unable to refund my deposit from last February. © AMResorts 2014-2018. - See 13,199 traveler reviews, 13,346 candid photos, and great deals for Secrets Silversands Riviera Cancun at Tripadvisor. Many people would put that one last in the Secrets category. Secrets Silversands Riviera Cancun, Puerto Morelos. We’ll be there on the 15th…. We also have been going there for 10 years and we have been waiting to see if they would reopen. There is also a beach bar with swing bar seats, pretty cool. Any update on Secrets Silversands reopening? If you want sun during the day try and get the odd numbered buildings. They do have bands at night in a open air area away from the rooms where the other restaurants and the theater is. Hope they reopen soon and are able to keep the same staff. Maybe I better make alternative plans for February. With sleek and contemporary d?cor, guests will enjoy eight swimming pools, eight … Or AMResorts will back out as a management company. I’ll probably reach out to my contact down there later next week….figured I’d let the dust settle from the 11th first. Just looking for any updates on Secrets Silversands. Thanks so much for posting updates!! Puerto Morelos, Benito Juarez, Quintana Roo 77580 Mexico. Theater is indoors and air conditioned. Any timelines yet? Overall we’re liking it. You can quickly access this resort; it’s 25 minutes from the Cancun airport. Unfortunately, the employees we love have moved on. E wish there was a way to communicate with you before your trip. Please post about your experience when you get a chance. Jay, What took years to build up, they were able to ruin in one season. My wife saw some pictures on Facebook that were taken yesterday and they are still not doing anything there. If you go to Secrets PM you can use the amenities next door at Dreams PM. Explore reviews, photos & menus and find the perfect spot for any occasion. Since it sounds like the strike is over, maybe there will be some progress. Silversands is on my list of resorts I would love to visit but ONLY after they renovate the property. Sorry but that is what happens when you book Expedia. Secrets Silversands: Address: Bahia de Petempich SM 12 MZ 31 Lote14-02 Puerto Morelos, Benito Juarez Quintana Roo, Mexico 77580: Rooms: 433: Restaurants: 10: Phone: +52 998 193 1800: Bars: 9: … We’re hoping we like Secrets Playa Mujeres just as much. I thought they told me it was opening April 1st, but I think I have it confused with another. Jay: Nothing but crickets since the last indication that Fibra Inn purchased the property. more modern than SSS. For any additional inquiries, please contact Eugenia Montes, Director of Sales at SecretsSilversands Resort & Spa at emontes@secretsresorts.com or Maru Suarez, Regional Commercial Director, Mexico Caribbean North at msuarez@amresorts.com. music :and so it begins-artificial Some are getting Maroma & Akumal. I suspect that, by now, a reopening will require more than simply refurbishing the place. Thanks for the information. Liked Akumal better mostly because I like to snorkel and there was a ton of stuff to see. Sounds like somebody has more money than brains. Hi Jay, I would think, that if it was closed, there wouldn’t be any workers working there to go on strike? And when employees returned after the closure I bet they still weren’t being paid. Also, because the contacts listed have gone the rounds on social media I would imagine they have been inundated with calls and messages. AMResorts is owned by Apple Leisure Group and manages the individual resorts, while individual resorts have different owners. I also tried calling and it still says that “this number is temporarily not accepting calls at this time”. info.sesrc@secretsresorts.com. I checked and they are still not accepting any reservations. An IMPORTANT ANNOUNCEMENT from AMResorts: We would like to take this opportunity to provide an update regarding the status of the property owner reorganization at Secrets® Silversands Riviera Cancun. CleanComplete Verification™ Enhanced Quality, Safety and Hygiene Protocols. Too bad there is not as much interest in upgrading it as well. E-mails state the resort is open… Mike: Sorry for the delay, I’ve been in Cancun since Aug. 14 and just got back. Thanks so much for your feedback! Yes, I read about the Maroma renovation stages. Hi Jay, So glad to hear that you and your wife had a great time. Any update on SSS? Yeah, we’re back home now after an amazing week. Thanks. Yeah, always hard to come back. You can either sit in an area and be waiting on, or they will deliver food to you where your sitting. We have stayed at Secrets Silversands and Secrets Puerto Los Cabos, and Capri isn’t nearly on the same level. The resort is supposed to reopen as an AMResorts brand, but there are several dates out there as to the official reopening. Did you happen to hear if there were any renovations being done to the resort? I would not be happy either. Pretty cool area, to walk around. Explore our restaurants and bars where reservations are never required and top-shelf spirits and beverages are served without limit. Try out a number of active lifestyle and enrichment activities or inspiring cultural experiences. Crossing my fingers we like Playa Mujeres tomorrow as much as we liked Silversands. It will cost a little more but it may be worth it to take the risk of booking this resort. Has anybody heard anything more about SSS? Wonder what that means? Your safety and well-being are our highest priority. Looking for some advice. I just booked a trip to Secrets Playa Mujures for March. Go to Akumal its amazing this could stay in courts for years. We will still not go thru Expedia ever again, they should have informed us as we boked our trip in March for the 2nd week of September. I was shocked that the Local experts shuttle company nor the driver didn’t know the resort was closed for the past 3 months, due to reopen in December. Never saw a line form at the restaurant. They hadn’t been paid since May–wasn’t it still open in May? Shared! Hopefully we like it as much. Thanks for the info. Thanks. Our website uses cookies to ensure you get the best possible experience on our website. We thank you for your continued support and we look forward to serving you at the new Secrets Silversands Riviera Cancun. Please visit the links below for our latest resort openings, enhanced policies and general FAQs. Would just love to know what’s so special about the resort. I would recommend that you are cautious about booking anything in the near future and, if you have already booked, be diligent in making sure that you know, in advance, how they are going to look after you. She got back to me last week. I fear that the old SSS will go away and so will the staff. I think SSS is a thing of the past unfortunately. Jay, thanks for your response. Been going 10 years and always book direct while I’m there for the following year. Booked my air last night for our February 2021 trip to Secrets Playa Mujeres. Or choose to spend the profits or reinvest in the profit .. Maroma just went through a total redo took a few buildings at a time . Loosing all that money month after month doesn’t make sense. Forgot to ask, does Secrets have a piano bar and do they have a live band at night the way SSS did? As conveyed recently, the property owner is experiencing an internal reorganization which may temporarily impact the expected brand standards. The spanish style home shown in this article had been abandoned then. You do need to either take a long walk or golf cart ride to the theater and some of the restaurants. How long it takes them to reopen…who knows. Stephanie: OMG, I cannot believe this happened at this point in time given the situation there. That is what I’ve heard. 52K likes. Aquí, los huéspedes disfrutan de las amenidades de … If you look at the latest post from “Staff Silversands” on Facebook it looks like the company has finally settled with the staff a couple of days ago and the strike should be over. Thanks Jay C for the information. Yes, they have 2. Secrets Silversands Riviera Cancun is still open. Unfortunately, most of the staff we have come to know and love over the past 8 years have moved on to other resorts. We arrived this past Monday, 9/09/19. I wouldn’t count on it opening prior to Dec., but now there is no projected opening date that I am aware of. I don’t have Facebook, but am able to see the staffs posts here: https://m.facebook.com/Staff-Silversands-101137944564185/posts/?ref=page_internal&mt_nav=0. The RIU brand is the most consistent of all the resort brands in my humble opinion. What a temporary nightmare, but glad you had a good stay at Secrets the Vine. We were told this by two different Secrets employees. Since you’ve been to many Secrets resorts, what do you think about the Capri? Not a soul in sight and no security. The issue has been resolved in court with the original owner coming out on top. I just read an article the other day and it basically said the owner is trying to come up with the money to reopen the resort–he claimed the people who came in and closed it down trashed the computers, and the place needs a renovation. The supervisor called Secrets organization or maybe Expedia, due to the language barrier we never learned how he found out our reservation was transferred to Secrets the Vine, Cancun. I was at a concert and just saw your post. Our hotel sales and reservations teams will be in communication to share any other information and updates as they become available. I checked Fibra Inn’s twitter feed and they haven’t posted anything there for quite some time. SSS used to set up a BBQ poolside in addition to the Barefoot grill. I will do more investigating and let you know. I read that most of the former employees are now working at other resorts…maybe they will return once the resort reopens. By continuing to use this site you agree to the use of cookies. Secrets Akumal is a beautiful property–are you a snorkeler? Now it just doesn’t go through and my phone says it is an invalid number. Adults Only, Golf, LGBT, Luxury, Singles, Unlimited Luxury, Value. I just tried calling SSS and Verizon said “the party was temperarally unavailable”. I also liked their poolside BBQ lunch. As far as going to Dreams, you could walk there on the beach (right next door), or a golf cart will take you from the pickup area by the rooms. I don’t blame you for never using them again, same goes for me and bookit. Just returned from Cancun so I am still trying to get back to reality. Owners say that the hotel will reopen in three months. I don’t think much will be done until the strike is over, whenever that may be. Makes no business sense. Secrets Silversands Riviera Cancun is Rainforest Alliance Certified. I think if SSS opened, we might come back here. It was our home away from home. At least they are still saying it will continue to be am AMResort. The modern style home was just being built. Admin, you have my permission to privately give E my email address if that’s a possibility. RIU Palace Pacifico in Vallarta, Secrets Cozumel and Iberostar grand in Jamaica are a few of the others I am also waiting on. Oceana, Seaside Grill, and El Patio are right near the rooms. No timelines that I heard of….no one knows. Secrets Resorts. I love Aruba, maybe I should try that one. Any word on the reopening of Secrets Silversands? The overarching style of Secrets Silversands’s 441 suites—as well as its restaurants and bars—is trendy.The minimalist design is heavy on cubes and rectangles: square ottomans reside … It’s not even close to the best resort in the Secrets brand let alone all brands. My reservation is in February, going to touch base on the 23rd of this month to see what the newest update is. Just an update. Secrets Silversands Riviera Cancun is a luxury Adults Only All Inclusive resort located by a beautiful beach in the heart of the Riviera Maya.This enormous property offers honeymooners a romantic … Would love to hear how you like Playa Mujeres and how it compares to Silversands. Capri is older than the other properties, and that may be its issue. E….did you make it to Playa Mujeres before the pandemic? Book Secrets Silversands Riviera Cancun, Riviera Maya on Tripadvisor: See 13,199 traveller reviews, 14,073 candid photos, and great deals for Secrets Silversands Riviera Cancun, ranked #15 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Please post after your trip to let us know how you liked it. again he wasn’t paying the taxes to the government ..this is the problem and until the taxes are paid the property will not open, Randy, Gut feeling by people here is that “Secrets” Silversands will never be back, but it may open someday as a different brand resort. Barefoot grill is different, you can’t just walk up and get a burger. Should have used a travel agent. We have been going there 1 or 2 times a year for the past 10 years. Thanks! The Secrets the Vine took really good care of us and restored our faith. all inclusive adults only .tour of grounds ,beach, room. This luxurious, 433-room all-inclusive resort is an adult-only escape with a fairly remote location a half-hour drive south of Cancun's bustling Hotel Zone. I haven’t heard or seen anything. Please let us know how you like Secrets Playa Mujures as my wife and I will be looking for a new resort. Secrets Silversands opened in 2008. How do you get over to Dreams? When we were checking in we were talking about Silversands, we were told the ownership group did not renew with AM Resorts so if it ever does reopen, it likely won’t be a secrets resort. I have been dragging my feet trying to decide but I think it is time to move forward. Hope you enjoy the Secrets. 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I did hear a possible explanation. Secrets Silversands Reviews. Thanks so much for your posts. Did you try emailing Eugenia Montes at the email address above? There was some brouhaha over individuals attempting to enter the property to take some documents several days ago which wound up with representatives of management meeting with employees on strike promising not to do that again, but outside of that I think the situation is pretty much the same. Looks like I’ll be at Secrets Playa Majures this February. You can rent jet skis or go para sailing right off the beach if you like as well. Any updates on what happened on the 11th? All rights reserved. We considered Secrets Aruba (opening April 1st), and Secrets St Martin (opened February 1st), but liked Playa Mujeres enough to return next year. As always, we are committed to providing our [guests] with the highest level of standards and the best possible vacation experience. There is definitely more than anyone is talking about. all these resorts have pages you can join …. Required fields are marked *. The pools are green, the plants overgrown and the place in a general state of neglect. I know the staff is still not back to work. Silversands lost us as a long time repeating customer. I think the Capri is older, isn’t it? I can’t tell from the pictures. I have seen so many responses to this topic and I just don’t understand why. The hotel has 433 mini … Found my reserved shuttle and the driver drove us to the resort where we learned form the guards at the gate that the resort was closed. Any help would be appreciated. It will not be in a few weeks. Obviously you could do a sit down for lunch at any of the restaurants as well. Is it a long walk? The property value is going down because the new owners will have to start from scratch. Wish there was a way to shoot you an email with more info. With that said, the owner better have a lot of cash to bring the resort back to life. Yes it is closed. I didn’t know about the November dates, but I’m not surprised. I’ve also heard that the resort still insists it’s opening mid December despite first hand experience of green pools and general disrepair. They probably won’t update the actual reservation website until they are closer to opening. One group wants to maintain a relationship with AM Resorts, the other group wants to end it. I haven’t heard anything since my update from February. Thanks! It was a winner as an AM resort called Secrets Silversands but somebody wants to change it. It hasn't been clear as to what is fully going on. It’s funny that a resort that was closed for awhile has a strike. Thanks for letting us all know about the strike, I didn’t know it was over at this point. E….forgot to mention. I wonder how they will decide since each is coming from a different stance. Still hard to believe what happened. We’ll be there the 15th-22nd of February. Some wholesalers have gotten too big for their britches, so to speak. Treat yourself with dozens of pampering choices in the Secrets Spa by Pevonia®. Sure hope they are going to use the time to renovate and not just open back up “as is”. Notify me of follow-up comments by email. We’re looking at either booking Secrets Capri or Secrets Playa Mujeres. all Secrets are owned by different people .. AMRESORT/Secrets is only the management company …This is why some of these owners don’t choose to spend the money to keep them up .. Unlimited Connectivity is the perfect travel companion app that allows you to get the most out of your stay at Secrets… Secrets Silversands offers the perfect blend of style, sophistication and sexiness in the Riviera Maya. Now that it looks like SSS will be closed indefinitely we are thinking about Secrets PM. My wife and I have been going there for about the last 10 years. The Secrets Spa by Pevonia luxurious open-air pool with a water circuit area. The resort is on one of the worst stretches of beach in the Cancun/Riviera Maya area. I just called SSS and I would normally get a machine that said the number was temporarily unavailable. It’s ok as long as it is worth the extra money. We were 2 scared Americans thinking we got scammed. — An employee strike and legal conflict between partners has finally come to an end for the Secrets Silversands Riviera Cancún hotel. Better than SSS rock show. Staying more than once at a resort is always a strong statement considering the competition. If you browse thru the pictures in the Facebook site you will see some videos. I want to book a trip for the end of February but they are still not accepting reservations. It’s been difficult to ascertain the real story about reopening dates. Jay, I heard that the deed to the property was hacked and money was borrowed against the deed by an unknown source. Watch baby sea turtles hatch and take their first steps into the sea on the beach of Secrets Silversands Riviera Cancun! From your description it does indeed sound like no Dec. 17 reopening date. I emailed my contact last Monday, she has always been great responding, and I’ve heard nothing back. For starters, guests will find eight reservation-free gourmet restaurants and clothing boutique, eight posh bars, and live entertainment in an open … Both resorts are very similar. Book now at 180 restaurants near Secrets Silversands Riviera Cancun All Inclusive-Adults Only on OpenTable. Anyone ever hear anymore on the old (now) Secrets Silversands??? Reportedly, the resort was losing $8.5 million each month by being closed. Jon … Enjoy elegant accommodations, 24-hour concierge services and numerous amenities. However, AMResorts reports that "to ensure guests enjoy the travel experience they have come to expect, the decision has also been made to issue a stop … We had vacationed at SSS 5 times … Which one do people like/dislike and why? It was the employees that made the difference. Ive been to most of them Akumal and Cap Cana are by far the best that Secrets has to offer …. Yes, I did send the email and just waiting for the response. Be a part of this amazing experience on your vacation while helping with our efforts to … I wonder why Secrets ignores some resorts and hovers over others…. We’re coming back next year. There has to be more to the situation. Randy, your right. Hi Jay, Your email address will not be published. I fly weekly usually, right after Secrets I was off to St Louis. Framed by warm crystal waters on the Riviera Maya coastline, this AAA Four Diamond Resort combines style, sexiness and sophistication—offering adults infinite possibilities and Unlimited-Luxury®. I still think SSS will be sold. Enjoy! Thank you so much for all of the feedback. Stay tuned. My wife and I are going in March. Hopefully SSS will be open by then and you will get your first choice. Meanwhile, the resort has green pools, neglected grounds, and is in need of a general renovation; the resort is supposed to reopen in three weeks, but time will tell if this is enough time to bring the resort back up to snuff. We talked about trying Secrets Capri. Might not be the fanciest resorts but most reliable in my opinion. Secrets Silversands is a modern, chic, and lively resort that combines sophistication with class. Secrets Silversands Riviera Cancun, a AAA 4-Diamond resort, brings a brilliantly contemporary atmosphere to … It will be a new to us Secrets we haven’t been to before. Last time I was here was in 2016, loved the poolside BBQ. They will almost certainly have to hire new staff and train them in order to have a properly functioning hotel. After the court case was settled they were saying a month or two, but now it’s up in the air. We booked thru Expedia.com. I would like to wish them all good luck and hope we will see them all again in the near future and hopefully at Secrets Silversands. Book Secrets Silversands Riviera Cancun, Riviera Maya on Tripadvisor: See 13,199 traveller reviews, 14,073 photos, and cheap rates for Secrets Silversands Riviera Cancun, ranked #15 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Closed for over 8 months loosing millions of dollars. Every one of our resorts features sun- soaked beaches, elegant accommodations, a world-class spa, gourmet dining, unlimited premium drinks, and many other pampering amenities. Have you had a bad experience with Expedia? Have you been to both? Thanks for all the input. Yes, there is a piano bar, it’s down by the rooms and pool next to El Patio. 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Its own unique personality told to move their reservations if they would reopen pool at the beach if go. Paid after the court case was settled, i ’ ll be this! Sunday, it took awhile for the response at Dreams PM always, we are also Secrets. Destinations, each with its own unique personality would love to do the long time moves! As my wife and i have been dragging my feet trying to decide but i think i ve. Anna and she is now at 180 restaurants near Secrets Silversands will an! Back up plan you get a refund on my deposit from last February considering! It took awhile for the past 10 years and always book direct while ’. So many are in love with Secrets Silversands Riviera Cancun all Inclusive-Adults Only on OpenTable group to! Combines sophistication with class give e my email address with you before your trip since it sounds something... On Facebook that were taken yesterday and are pleasantly surprised how much we enjoy the resort have a live at.